Ex staff member,I need to know the Status of my provident fund withdrawal,I am real not ready for another disappointment I better know if there's any documents missing etc

I am becoming worried, having goosebumps if I had to query a matter with money, withdrawal etc with Sanlam as beginning of the month I was sent from pillar to post about Tymebank advance limit until this day Tymebank is still blaming Sanlam payroll and Sanlam is blaming Tymebank for their products. Due a fact I needed this service to assist on myson medication of which it didn't happen am asking myself if such Small queries are unresolved between 2 big names, other queries are being resolved, due to that's I had to resign with immediate effect to have excess on my provident fund to get myson medication.

My query today is with Sanlam Umbrella provident fund am ex employee for Santam I need to know status of my withdrawal,I don't want to just seat and relax thinking everything is under control only to find the are missing documents etc since I have received very bad experience 2 weeks ago I don't want to experience that again I need to know every step of my withdrawal as it not a matter of needing funds for investment I have a child that's need special care at some cases turn around times are not being met it better to do enquiry now n than to avoid another disappointment hour.