Eviction from home due to SANLAM negligence to pay claim after retrenchment.

I was retrenched at the end of February 2018. I phone Sanlam Call Centre on the 26th of March 2018 and inquired on a status update on the payment of my funds. The call Center agent response that the banking confirmation has been done and the supervisor just needs to approve the profile. They gave me a 2 week waiting period then the money will be in my account. On the 12th of April I made a follow up with the call center on which the lady gave me the exact response as the guy i spoke to 3 weeks ago. The guy again informed me that he will escalate it to the Manager and she will treat the claim as urgent. I would have the money by the 20th of April 2018. On the 18th of April 2018 I made a follow up with Sanlam call centre of which the lady informed me that she can see someone has worked on the system but cant see where the claim is, but she will email the manager. At this stage I asked for the managers number and was given the number for Rene Moller. I spoke to her on the 18th of April 2018 and she informed me that she will find the problem and I should have my money in my account by no later than the 20th of April 2018 or 23rd of April 2018, however she will phone me on the 17th of April 2018 to tell me which date. Up until today I have received no phone call from Rene and I have also not received my money. I tried phoning Rene 3 times on the 20th, 1 time on the 21st and 5 times on the 23rd, however she is not taking my calls. I have been informed by my Landlord that I will be evicted from my home on the 24th of April 2018 if I do not make a payment today. i will therefore be homeless due to the negligence of SANLAM and their managers for not paying money owed to me.