Even after complaints still no service from Sanlam

(Original complaint https://www.hellopeter.com/sanlam/reviews/sanlam-they-worst-service-***)

This is a follow up complaint about Salam service, i originally logged a complaint on Hellopeter on the 23rd of November - I actually managed to get a response form Sanlam the same day (which shows that only logging a complaint gets the attention form Sanlam).

Below is the message from Sanlam on the 23rd November bearing in mind that the estate was paid up on the 26th October and creditor's paid on the 11th of November after asking for 3 weeks to get it done.

"The next step is to arrange transfer of the Sanlam investment to your mother, which I will request to be done. Further communication in this regard will be sent to you. Thereafter we will need to ensure that we have comp**** with the Master’s requirements, to obtain a filing slip so that we can close our file."

But again, it's now the 12th December, 3 weeks later no communication no emails not payment no monies. I have emailed them but again no response. There is no reason at all as to why Sanlam is refusing to release and transfer the money to my mother. Sanlam keeps REITERATING that the process takes 9 to 12 months and i should be thankful it was done in such a short time frame. SO now that creditors are paid ad the estate pretty much wound up, they (Sanlam) will drag it out to 12 months to get more interest from 'my mother's money". I don't want to deal with Yumnah Nordien at all, she is not interested in completing this estate until the full 9 to 12 months is completed which will be next year. She has no interest in communicating, bearing in mind that we do pay for Sanlam to give us a service. Please give me the details of the Ombudsman that i can take this further. should this also not work i will then need to open a case of ***** or theft against Sanlam. This service is the worst