JB
Jo-zaan Botha

1 reviews | Active since Jul 2025

20 Jul 2025, 18:44

Estate Management

Estate Management

Pathetic is not even the word, people go through the worse loss of their life and Sanlam just makes it worse by like a thousand times! We have been struggling to get a estate finalized for seven month, we drove to Head Office in Johannesburg in June to hand deliver original documents after a world of struggling just to get another request for the exact same documents in the week! You guys are not even delivering anything close to the word service - if you call you know the phone won't be answered, send a email you will wait forever! I really recommend moving all your business away from any Sanlam institution.

0
Replies (3)
Sanlam
Sanlam's reply21 Jul 2025, 07:34
Official
Good day Jo-zaan

We are truly sorry to hear about your poor client service experience during this difficult time.
 
Please respond to our private message. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply21 Jul 2025, 12:56
Official
Thank you for the information. We have referred your complaint to Sanlam Trust.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply31 Jul 2025, 09:24
Official
Good day Jo-zaan

We have received confirmation that Sanlam Trust has been in contact with you and will be assisting you further.

Regards
Sanlam Client Care