DR
Don R

1 reviews | Active since Oct 2022

27 Mar 2024, 14:29

Estate Late

It’s been 5 years since my mother’s passing and Sanlam are still playing dirty. My mother had elected Standard Bank to be her executors and just as they’re trying to wrap up my late mother’s estate Sanlam always has something missing or something that’s not right. A Sanlam consultant named Thuli Mnguni who didn’t assist and always had something short. My family and I started feeling like there’s foul play involved, people trying to ***** my mothers pension money, then today we understand there really is someone that has lodged a claim to my late mother’s pension. Foul play it is, Sanlam has been moving the goal posts since the inception and 5 years later we still haven’t received our mothers pension and we are really running out of patience for this *******.

0
Replies (2)
Sanlam
Sanlam's reply27 Mar 2024, 14:42
Official
Good day Don

We apologize for the inadequate service you received during your bereavement period. We understand this is a challenging time, and we regret any added stress our actions caused. Please respond to our private message. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply28 Mar 2024, 11:24
Official
Good day Don

This is to confirm that your complaint has been acknowledged by Sanlam Corporate and they will be assisting you further.
 
Regards
Sanlam Client Care