Error in Sanlam Policy – Urgent Attention Needed

I am extremely disappointed with Sanlam and their lack of response to critical issues in my policy. I have been paying my premiums without fail every month, yet Sanlam has failed to correct simple but critical errors in my policy, which could cost me a fortune in the future. • I raised my concerns on 21 February 2025 and followed up on 27 February 2025 but have received no response. • Errors in the policy include incorrect details (gender and relationship errors for beneficiaries), missing beneficiary lists, a discrepancy in the policy start date, the exclusion of my son from coverage, and an incorrect address. • Despite these critical mistakes, Sanlam continues to deduct payments without addressing the issues, which is completely unacceptable.

I am a longstanding customer, and I expect Sanlam to correct these errors immediately and provide clear communication regarding the implications for future claims. The lack of response has only increased my frustration, and I am considering further steps if this matter is not resolved urgently.