ZM
Zerandé Muller
1 reviews | Active since May 2020
15 Aug 2025, 22:35
Entrapment through constant changes to banking details
Sanlam changed banking details for credit card payments more than 4 times in financial year. The latest is that they changed my account number. This is communicated only on monthly statement once. I changed banking details and account number but was unsuccessful now I have accumulated arrears. Samlam has ENTRAPPED me into arrears by their constant changes in banking details and now my account number.
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Replies (2)
Sanlam's replyOfficial
16 Aug 2025, 09:45Good morning Zerandé
We apologise for your poor experience and have arranged for the matter to be investigated and for you to be contacted.
Regards
Sanlam Client Care
We apologise for your poor experience and have arranged for the matter to be investigated and for you to be contacted.
Regards
Sanlam Client Care
Sanlam's reply16 Aug 2025, 09:45
Official
Good morning Zerandé
We apologise for your poor experience and have arranged for the matter to be investigated and for you to be contacted.
Regards
Sanlam Client Care
We apologise for your poor experience and have arranged for the matter to be investigated and for you to be contacted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Aug 2025, 09:44Hello Zerandé
We have received feedback that the Sanlam Money Saver Credit Card team has contacted you via email and provided assistance.
Regards
Sanlam Client Care
We have received feedback that the Sanlam Money Saver Credit Card team has contacted you via email and provided assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Aug 2025, 09:44
Official
Hello Zerandé
We have received feedback that the Sanlam Money Saver Credit Card team has contacted you via email and provided assistance.
Regards
Sanlam Client Care
We have received feedback that the Sanlam Money Saver Credit Card team has contacted you via email and provided assistance.
Regards
Sanlam Client Care