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Ncumisa N

1 reviews | Active since Jul 2022

06 Jul 2022, 09:45

ENQUIRY ABOUT FALSE RECORDS FROM ASSUPOL LIFE INSURANCE EMPLOYEE THAT HAS TRIED

I here to complain about Assupol intermediary supervisor(an employee) that has recorded her family member under beneficiary record and that member she added has no relationship with the Policy holder.

The Policy holder was pointed her grand daughter as a beneficiary but your employee decided to put her sister that she even said it's the daughter to the Policy holder.This is unprofessional please we urgently need your help

I went to Mtata branch in BT Ngeps to report this case the manager told me to come with the Policy holder and i told him that she do not know the town itself and we don't have R300 to transport ourselves and the faulty was not ours it's their employees who does this ******* to the client i was not happy with managers response because the i told him that Assupol employed people to assist old age people by opening them the life insurance and they give them false information and even keep their books with them is that how they told to do thier work...? even used my money to travel all the way from Elliotdale to Mtata he even said R300 is not that bad unlike to lost all the insured money when the Policy holder is no more I've been asking the lady to fix this thing like the way she does i have given her a chance and this is my lady hope.

I would like to hear from you as soon as you get this please we are i trouble these people you employee are taking advantage of an old age people and that's not fair

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Replies (1)
Sanlam
Sanlam's reply06 Jul 2022, 10:20
Official
Good day  Ncumisa, 

Thank you for reporting this matter to us. We will investigate it further and provide feedback to your direct e-mail address. 

Regards, 
Assupol Complaints Team