Empty promises - cant be trusted

On Monday I called and I was told my claim will be paid out within 2 to 3 working days. Yesterday I call again (this is now after 3 working days) to ask if my claim has been processed and I was told that the claim is with the Supervisor for processing. This morning I called again and I was told that the supervisor is away on leave and that the claim can only be processed within 5 working days and that I should call on Tuesday for a progress update. This is unacceptable, so a client should keep on following up on Sanlam to make sure that they deliver on a promise they made.