Empoyee benefits

I have been waiting for my payment from sanlam since December. November 5 email was send saying that documents was incomplete. The paper work was send by my employer than . Than on December 13 when I contacted sanlam again they said that documents was incomplete and it was information needed from my employer. I did ask if there is anything that I have to send or full in. They said no just the information from my employer. On the 5th of January I contacted the caller center again and documents was still incomplete from employer, which was than send on said they. On the sixth of January it was said that documents was send and payment would be due in 10 to 15 working days. On 26 of January when I contacted sanlam again it was said that forms yet again was not completed and this time from my side. I completed the forms and heard nothing from them till I contacted them again on the 17 of February (Thursday). I was than told after the consultend spoke to the specialist that payment will be due on Monday. It is Monday and no one can tell me when I'll receive the payout or what is the new delay. Emails to sanlam is blocked the app does not work. The worst service ever.