MZ
Mlu Z
1 reviews | Active since Aug 2009
11 Mar 2025, 12:59
Emergency withdrawal Ignored and lack of communication.
Submitted an emergency claim on my Retirement Savings on 04 March after facing issues on 03 March. Till today Sanlam has only confirmed my banking details, nothing else. They do not respond to emails just simply ignoring me, really people, what kind of business are you running.
Why venture into this kind of business if you do not want to process even the simplest of claims.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
11 Mar 2025, 13:07Good day Mlu
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2025, 13:07
Official
Good day Mlu
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Mar 2025, 09:10Hello Mlu
We have received feedback that Sanlam Corporate has been in contact with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in contact with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply12 Mar 2025, 09:10
Official
Hello Mlu
We have received feedback that Sanlam Corporate has been in contact with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in contact with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
MZ
Mlu Z's updateReviewer Update
12 Mar 2025, 13:31Sorry but this is not good enough. Your response,
--Q --"Please be advised that we are awaiting on Glacier to disinvest your funds.
You will be notified soon as there is progress. "--UQ--
Really, so you would rather frustrate the customer than your departments communicate and bruise their egos as it seems there is a lack of communication between all your departments and this does not bother anyone, Pathetic. What happens if Glacier decides to respond in 2026?, not other department's problems I guess.
You will be notified soon as there is progress. "--UQ--
Really, so you would rather frustrate the customer than your departments communicate and bruise their egos as it seems there is a lack of communication between all your departments and this does not bother anyone, Pathetic. What happens if Glacier decides to respond in 2026?, not other department's problems I guess.
MZ
Mlu Z's update12 Mar 2025, 13:31
Reviewer Update
Sorry but this is not good enough. Your response,
--Q --"Please be advised that we are awaiting on Glacier to disinvest your funds.
You will be notified soon as there is progress. "--UQ--
Really, so you would rather frustrate the customer than your departments communicate and bruise their egos as it seems there is a lack of communication between all your departments and this does not bother anyone, Pathetic. What happens if Glacier decides to respond in 2026?, not other department's problems I guess.
You will be notified soon as there is progress. "--UQ--
Really, so you would rather frustrate the customer than your departments communicate and bruise their egos as it seems there is a lack of communication between all your departments and this does not bother anyone, Pathetic. What happens if Glacier decides to respond in 2026?, not other department's problems I guess.
Sanlam's replyOfficial
13 Mar 2025, 08:38Hello Mlu
We have followed up with the Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with the Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply13 Mar 2025, 08:38
Official
Hello Mlu
We have followed up with the Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with the Sanlam Corporate.
Regards
Sanlam Client Care