NM
Naledi M
1 reviews | Active since Jun 2019
03 Mar 2026, 16:32
Emergency Savings Withdrawal OTP issues
Been struggling for the past 2 days getting an OTP for the Emergency Savings Withdrawal claim. Emails go unanswered, the WhatsApp line, is not helping either. Can someone at Sanlam please assist urgently with this. I updated my contact details online as I left my previous employer September last year but the OTP is not coming through on my personal email and personal cell number. My cell is ***.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
03 Mar 2026, 16:36Good day Naledi
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
Sanlam's reply03 Mar 2026, 16:36
Official
Good day Naledi
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Mar 2026, 14:10Good afternoon, Naledi
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply05 Mar 2026, 14:10
Official
Good afternoon, Naledi
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care