1 reviews | Active since May 2020
Emergency Savings Withdrawal from Sanlam
Good Day, I have a problem with Sanlam Two-pot application. I have been trying to apply for my two-pot for the past few months with no success. I was told by Sanlam that my details must match details that is with my HR. I have updated my cell number with my HR in September 2024 and also updated this with a Sanlam agent in October 2024 when they came my workplace Medscheme. The Sanlam agent did confirm that this was being changed by their IT department. When I apply for the emergency savings withdrawal my previous cell phone number appears *** THIS IS WRONG. My new number is ***. I spoke to my HR they have sent me confirmation it changed on profile with them. I need to get an OPT number and the old number is still appearing I am not getting it with my email address as well. I have called serval times to Sanlam with no success I am crying out for help on this platform because I need assistance urgently and I'm not happy how my complaints and enquires to Sanlam are not being resolved.
We apologise for your service experience and have arranged for urgent assistance from the relevant team.
RegardsSanlam Client Care
We apologise for your service experience and have arranged for urgent assistance from the relevant team.
RegardsSanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email.
Regards
Sanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email.
Regards
Sanlam Client Care
From: SCComplaints (SEB) <***>
Sent: Thursday, November 7, 2024 4:09 PM
To: Gugu Mutlanyana <***>
Cc: SCComplaints (SEB) <***>
Subject: RE: Hellopeter Complaint - Gugu M This message originated from outside your organization
Good Day Gugu We tried calling you soon We appreciate you bringing this to our attention. Your complaint reference is COM***. We sincerely apologize for the delay in attending to your matter. With the implementation of the new two-pot system, we are seeing an influx of matters. We promise to address your complaint as soon as possible to make sure you're satisfied. We have acknowledged receiving it. We sincerely regret any inconvenience that this issue may have caused you. Our office is presently reviewing your matter and giving it our full attention. We will provide you with feedback as soon as we can . Kind regards,
MARSHA WILDSCHUT
From: SCComplaints (SEB) <***>
Sent: Thursday, November 7, 2024 4:09 PM
To: Gugu Mutlanyana <***>
Cc: SCComplaints (SEB) <***>
Subject: RE: Hellopeter Complaint - Gugu M This message originated from outside your organization
Good Day Gugu We tried calling you soon We appreciate you bringing this to our attention. Your complaint reference is COM***. We sincerely apologize for the delay in attending to your matter. With the implementation of the new two-pot system, we are seeing an influx of matters. We promise to address your complaint as soon as possible to make sure you're satisfied. We have acknowledged receiving it. We sincerely regret any inconvenience that this issue may have caused you. Our office is presently reviewing your matter and giving it our full attention. We will provide you with feedback as soon as we can . Kind regards,
MARSHA WILDSCHUT
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care