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JR
Justine R

1 reviews | Active since Aug 2016

10 Dec 2020, 10:30

Emails can't go through

I'm trying to email documents with regards to *****ulant policies but the email addresses do not work because the people/agents' inboxes are full so automatically my email is not sent. Please help.

0
Replies (9)
Sanlam
Sanlam's reply10 Dec 2020, 10:33
Official
Dear Justine

We acknowledge receipt of your complaint. You may send your information to *** for further investigation. 

Kind regards
Sanlam Client Relations 

Best regards,

JR
Justine R's update10 Dec 2020, 10:36
Reviewer Update
I have just forwarded my email to that email address and YET AGAIN I get a report back saying it cannot go through because the inbox is full. Come on Sanlam?????
Sanlam
Sanlam's reply10 Dec 2020, 11:07
Official
Good day, Justine

We will investigate the problem further with our IT department. We are still receiving communication from outside sources to the provided email address. You may also try the following link https://www.sanlam.co.za/contact/complimentsandcomplaints/Pages/default.aspx.

Please let us know if you were successful. 

Regards,
Sanlam Client Relations

Best regards,

JR
Justine R's update10 Dec 2020, 11:21
Reviewer Update
The link doesn't work.

I first lodged a complaint online on the Sanlam website. From there, two people responded saying I should send the documents, when replying to them directly, the emails can't go through. I found other email addresses from past complaints and tried emailing to them but again, the inboxes are full.


Sanlam
Sanlam's reply10 Dec 2020, 15:23
Official
Dear Justine

Please try and send the documents to ***. 

Kind regards,
Sanlam Client Relations

Best regards,

JR
Justine R's update10 Dec 2020, 19:22
Reviewer Update
I appreciate the assistance but again the inbox is full :(
Sanlam
Sanlam's reply11 Dec 2020, 08:31
Official
Good day, Justin

On our complaints website, does it not allow you to attach documents on the site? 

Kind regards,
Sanlam Client Relations

Best regards,

JR
Justine R's update11 Dec 2020, 09:12
Reviewer Update
Thank you. I have just done that. There was however only the option f uploading 1 document so hopefully I will be able to communicate with an agent afterwards to send the remaining documents.
Sanlam
Sanlam's reply11 Dec 2020, 09:34
Official
Dear Justine

That's great to hear that you managed to at least upload one. Please let us know if you were successful. 

Regards,
Sanlam Client Relations

Best regards,