Email queries being Ignored.
I am due for my Satrix payout end of this month. Naomi Potgieter my Financial Planner has just blatantly ignored my emails since end March 2020. She said she would need the forms signed by me atleast 2 weeks before month end April. Since Lockdown I requested that she send the forms whilst I could still print them but no reply. A couple day ago I emailed again saying I now can sign via Signflow and I again requested confirmation of the last installment date, again no response. Classic after sale poor customer service.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
23 Apr 2020, 14:45Dear Nazareen
We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply23 Apr 2020, 14:45
Official
Dear Nazareen
We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
24 Apr 2020, 12:16Dear Nazareen
We have been informed that one of our consultants has sent you the necessary forms to be completed. If you have any further enquiries, please make contact with the consultant for a more expeditious handling of your complaint.
Regards,
Sanlam Client Relations
We have been informed that one of our consultants has sent you the necessary forms to be completed. If you have any further enquiries, please make contact with the consultant for a more expeditious handling of your complaint.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's reply24 Apr 2020, 12:16
Official
Dear Nazareen
We have been informed that one of our consultants has sent you the necessary forms to be completed. If you have any further enquiries, please make contact with the consultant for a more expeditious handling of your complaint.
Regards,
Sanlam Client Relations
We have been informed that one of our consultants has sent you the necessary forms to be completed. If you have any further enquiries, please make contact with the consultant for a more expeditious handling of your complaint.
Regards,
Sanlam Client Relations
Best regards,