iM
inno M
1 reviews | Active since Aug 2017
22 Aug 2019, 13:41
Elias Ngwako Selomo who works for Sanlam is a con man
Hi im writing this review on behalf of my mother who does not know what to do anymore there is a broker by the name of Elias Ngwako Selomo whose been frudulantly using my mothers payslip and id to open funeral insurances without her consent and nothing is been done. My mother raised her concern but with no help.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
22 Aug 2019, 14:45Good day Inno
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply22 Aug 2019, 14:45
Official
Good day Inno
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
22 Aug 2019, 16:34Good day Inno
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply22 Aug 2019, 16:34
Official
Good day Inno
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations