Efficient Customer Services

The Sanlam trust division service quality has degraded for years now, the customer service is poor and their supervisor is aware of its inadequacies that he or she won't talk to the existing members. My brother has been trying to terminate his account of Sanlam for a couple of months now and has been struggling with the termination process. The first time this was processed they detected an issue which required us to rectify but it took 30 working days to respond and that was after we called them. Then, after 30 working days with no updates we called them and they said that there is a system delay to which we found out after calling them and they continuously keep saying that they will contact us but that has not happened after 4 attempts and the system delays don't make sense as they have been paying and processing their existing members their monthly income from their funds. The customer service personnel has no interest in resolving this issue as it showed in their attitudes. At this point I just want them to resolve this issue instead of just saying they will escalate the issue. Tired of the BS of this non-efficient company. If someone is reading this, please don't consider this company for your children or your provident funds because they will make you wait for more than three months for your money. The are a**holes and just I mean the division and not the entire company as a whole.