Educational plan
<p>I hav an educational plan with sanlam which I commenced 2009 I was then paying 250 and then 2012 I had financial constrains I ask the broker who handled my account at that time if I could access the policy I got the 5000 immediately I ask if I can't double the monthly install which I did to dis date I'm payingR669 I want to terminate the policy due to unsatisfactory services iv been receiving from them not to mention unprofessional iv tried seending emails to tell them to terminate all my efforts invain they telling me I can't terminate unroll 2024 and the person the policy is ment for she is currently in matric n would need to access the funds their system didn't calculate the year's right now they pinning al that on me I want ouy</p>
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Replies (5)
Sanlam's replyOfficial
11 Jul 2016, 09:22Dear senzi-mahlangu
We acknowledge receipt of your complaint and will arrange for urgent investigation.
Regards
Client Relations
Best regards,
Sanlam's reply11 Jul 2016, 09:22
Official
Dear senzi-mahlangu
We acknowledge receipt of your complaint and will arrange for urgent investigation.
Regards
Client Relations
Best regards,
's updateReviewer Update
11 Jul 2016, 09:25I Wish to receive a solution regarding this matter asap as I want nothing to do with sanlam ever.....
's update11 Jul 2016, 09:25
Reviewer Update
I Wish to receive a solution regarding this matter asap as I want nothing to do with sanlam ever.....
Sanlam's replyOfficial
11 Jul 2016, 09:47Hi
Thank you for the comment, we take note of the content.
Regards
Client Relations
Best regards,
Sanlam's reply11 Jul 2016, 09:47
Official
Hi
Thank you for the comment, we take note of the content.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
11 Jul 2016, 11:54We refer to the telephone conversation you had with one of our consultants, and trust that the information he provided shed some light on the current policy situation. a personal e-mail was forwarded to you explaining the next action you need to take.
Please do hesitate to contact the consultant directly, as we would gladly assist with any further questions.
Kind regards
Client Relations
Best regards,
Sanlam's reply11 Jul 2016, 11:54
Official
We refer to the telephone conversation you had with one of our consultants, and trust that the information he provided shed some light on the current policy situation. a personal e-mail was forwarded to you explaining the next action you need to take.
Please do hesitate to contact the consultant directly, as we would gladly assist with any further questions.
Kind regards
Client Relations
Best regards,
's updateReviewer Update
11 Jul 2016, 14:53The matter is sorted ......I'm my mind is @ease with the explanations I received from him I told him like I'm telling you if you were treating your customers the way he treated me i woudnt have taken the route I took to get the matter resolved
's update11 Jul 2016, 14:53
Reviewer Update
The matter is sorted ......I'm my mind is @ease with the explanations I received from him I told him like I'm telling you if you were treating your customers the way he treated me i woudnt have taken the route I took to get the matter resolved