****ed by their behavior

I am surprised by sanlam turn around time of payment allocation for wrong reference number filled. As on the 13 May 2026 I did a payment transfer of R18175 to the outstanding loan doing a settlement but missing one digit of the ID no and I called them to log a call for the payment allowance and was asked to send a proof of payment which I did but even today the amount is not allocated. And I am running out of patience now with them and anyone from sanlam can you please call this number ***