TZ
Theunis Z
1 reviews | Active since Jun 2019
17 Dec 2020, 09:18
Early Debits in December got me dumfounded
Sanlam Personal Loans debited my account on the 15th of this month . My salary date is the 21st. No one in this institution check when my actual salary date for December is. I was told that FNB allowed three early dates to be billed the 15th, 18th and 21st. I had a horrid time trying to speak to call center agents this morning and were sent from pillar to post for 30 minutes with no resolution. I was told to fill in forms and wait for 24 to 48 working hours which will bring me back to Monday. this mean that i am seriously cashflow horrid position for 7 days without resolution.
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
17 Dec 2020, 10:15 Dear Theunis
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Kind regards
Client Relations
Sanlam's reply17 Dec 2020, 10:15
Official
Dear Theunis
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Kind regards
Client Relations
TZ
Theunis Z's updateReviewer Update
17 Dec 2020, 10:21Again a no direct resolution. I would like the readers of this issues to understand how I got exactly the same feedback from Direct Axis and FNB whom the agreement was done with. A consumers power is totally taken away with SLA's which does not help us in any way. I am no further than where i was when i started escalating the issue on monday.
TZ
Theunis Z's update17 Dec 2020, 10:21
Reviewer Update
Again a no direct resolution. I would like the readers of this issues to understand how I got exactly the same feedback from Direct Axis and FNB whom the agreement was done with. A consumers power is totally taken away with SLA's which does not help us in any way. I am no further than where i was when i started escalating the issue on monday.
TZ
Theunis Z's updateReviewer Update
18 Dec 2020, 07:29Awaiting feedback from this so-called relevant department. Please provide me the direct details. This surely will enable me to act faster on this outstanding issue!
TZ
Theunis Z's update18 Dec 2020, 07:29
Reviewer Update
Awaiting feedback from this so-called relevant department. Please provide me the direct details. This surely will enable me to act faster on this outstanding issue!
TZ
Theunis Z's updateReviewer Update
19 Dec 2020, 09:00I received zero feedback directly from Sanlam personal loans. Between FNB and Dirext Axis i got a personal call and a resolution.
Sanlam Personal Loans i my mind do not take the consumer seriously and I believe in this case i will go to the bank ombudsman. I do not like to be bul**** by big corporates. Especially when I am in crises caused by them.
Sanlam Personal Loans i my mind do not take the consumer seriously and I believe in this case i will go to the bank ombudsman. I do not like to be bul**** by big corporates. Especially when I am in crises caused by them.
TZ
Theunis Z's update19 Dec 2020, 09:00
Reviewer Update
I received zero feedback directly from Sanlam personal loans. Between FNB and Dirext Axis i got a personal call and a resolution.
Sanlam Personal Loans i my mind do not take the consumer seriously and I believe in this case i will go to the bank ombudsman. I do not like to be bul**** by big corporates. Especially when I am in crises caused by them.
Sanlam Personal Loans i my mind do not take the consumer seriously and I believe in this case i will go to the bank ombudsman. I do not like to be bul**** by big corporates. Especially when I am in crises caused by them.
Sanlam's replyOfficial
21 Dec 2020, 09:09Dear Theunis
We are following up with the responsible team.
Kind regards,
Sanlam Client Relations
We are following up with the responsible team.
Kind regards,
Sanlam Client Relations
Sanlam's reply21 Dec 2020, 09:09
Official
Dear Theunis
We are following up with the responsible team.
Kind regards,
Sanlam Client Relations
We are following up with the responsible team.
Kind regards,
Sanlam Client Relations