TN
Takaedza N

1 reviews | Active since Aug 2018

12 Jun 2024, 15:59

Early debit to pay salaries and wages

I receive the phone call from asabel to join insurance that is life cover I did that I gave them a date to debit my account but it was quite surprising I support was just debiting the account anytime it feels like debiting the account I laid the complaint to their internal complaint department that never materialized they just told me stories I quoted again to the ombudsman hey it was tough I wasted almost 5,000 Rand that never materialized because I could not continue doing business with us they were debiting my account and necessary then well I decided to cancel and terminate and ask for a full refund of my premiums that failed because the ombudsman instructed them to debit our accounts and necessarily whenever the feel like having salaries for their stuff they debit our clients accounts the complained never go well but I never lost to hope because I'm missed to help my name I'm reporting it to the world now I need people to know that it's not a company to do business with I need my money as about please check my details then do a refund as soon as possible

0
Replies (3)
Sanlam
Sanlam's reply12 Jun 2024, 16:16
Official
Good day Takaedza, we note your review and will respond to your direct e-mail, as per the Ombudsman guidance on the resolution of the complaint. Regards, Assupol Complaints Manager
TN
Takaedza N's update12 Jun 2024, 17:10
Reviewer Update
Thanks so much for your time and effort.
I think the matter once passed to the Ombudsman Office and they are the ones that authorises you to Early Debit. We need to resolve this because reporting this to Hellopeter it means I'm totally not happy to be treated bad over my hard earned money. I'm a client. Our relationship starts on the date I have telephonically not Early date to meet salaries and wages. The Ombudsman said it's good practice for you to do. Please let us not cost time . Was it the ombudsman that told you to employ such business practices? If you told me from the day I did stress business with you it must have been stated that I quote 'Welcome To salaries and wages **** policy's.Let Us solve the unknown. I'm the Account holder but how come could I see early Debits when I ask and report they are good for doing that on the account..
Sanlam
Sanlam's reply13 Jun 2024, 06:51
Official
We note you comments and will give feedback as soon as possible.