PN
Proud N
1 reviews | Active since Apr 2024
19 Apr 2024, 12:52
***********
If I could give a zero, I most definitely would. Your service is extremely poor and I’m so annoyed. A claim was made last month and an email was sent to me regarding a failed bank verification. I sent all documents and relevant information but didn’t get any response, I’ve been following up via email and no one has responded. I decide to call today, a month later to ask about the progress and your agent tells me nothing was done about the failed bank verification and they will escalate the issue to the banking department so I must wait. How was I going to know this if I had not phoned? Very ***********!! I’m so upset, I need this money urgently and this is service I’m getting????
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
19 Apr 2024, 13:03Good day Proud We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply19 Apr 2024, 13:03
Official
Good day Proud We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
19 Apr 2024, 13:25Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply19 Apr 2024, 13:25
Official
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 Apr 2024, 15:09This is to confirm that Sanlam Corporate has acknowledged your complaint via email and will be assisting you further.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply19 Apr 2024, 15:09
Official
This is to confirm that Sanlam Corporate has acknowledged your complaint via email and will be assisting you further.
RegardsSanlam Client Care
RegardsSanlam Client Care
PN
Proud N's updateReviewer Update
22 Oct 2024, 11:11May i kindly get assistance on the benefit claim for the remaining amount which was transferred from 10x investments a few weeks ago. I have been calling and sending emails but have not been assisted. Please
PN
Proud N's update22 Oct 2024, 11:11
Reviewer Update
May i kindly get assistance on the benefit claim for the remaining amount which was transferred from 10x investments a few weeks ago. I have been calling and sending emails but have not been assisted. Please
Sanlam's replyOfficial
22 Oct 2024, 11:21Good day Proud We have relayed your message to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply22 Oct 2024, 11:21
Official
Good day Proud We have relayed your message to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
PN
Proud N's updateReviewer Update
23 Oct 2024, 10:44I haven’t heard back from you. I need feedback please.
PN
Proud N's update23 Oct 2024, 10:44
Reviewer Update
I haven’t heard back from you. I need feedback please.
PN
Proud N's updateReviewer Update
28 Oct 2024, 10:25Please advice on how best i can get assisted so that I can move on from this??? This back and forth is very exhausting and i desperately want to close this chapter. I am not getting any response or feedback from you guys, you are not responding to emails or answering your calls. What exactly must i do at this point??
PN
Proud N's update28 Oct 2024, 10:25
Reviewer Update
Please advice on how best i can get assisted so that I can move on from this??? This back and forth is very exhausting and i desperately want to close this chapter. I am not getting any response or feedback from you guys, you are not responding to emails or answering your calls. What exactly must i do at this point??
Sanlam's replyOfficial
28 Oct 2024, 10:53Hello Proud
We apologise for the fact that this matter has not yet been resolved.
We have again followed up with Sanlam Corporate and have requested them to assist urgently.
Regards
Sanlam Client Care
We apologise for the fact that this matter has not yet been resolved.
We have again followed up with Sanlam Corporate and have requested them to assist urgently.
Regards
Sanlam Client Care
Sanlam's reply28 Oct 2024, 10:53
Official
Hello Proud
We apologise for the fact that this matter has not yet been resolved.
We have again followed up with Sanlam Corporate and have requested them to assist urgently.
Regards
Sanlam Client Care
We apologise for the fact that this matter has not yet been resolved.
We have again followed up with Sanlam Corporate and have requested them to assist urgently.
Regards
Sanlam Client Care
PN
Proud N's updateReviewer Update
04 Nov 2024, 10:31It is almost a month now, no feedback on my enquiry. You do not answer calls or respond to emails. you keep responding the same way and i am not getting the assistance i need. I am so frustated, i do not know what else i should do at this point.
PN
Proud N's update04 Nov 2024, 10:31
Reviewer Update
It is almost a month now, no feedback on my enquiry. You do not answer calls or respond to emails. you keep responding the same way and i am not getting the assistance i need. I am so frustated, i do not know what else i should do at this point.
PN
Proud N's updateReviewer Update
06 Nov 2024, 09:25is this the part were i take this complaint to social media so that i can get the service i have been begging for??? i will not give up until i get my money!!!!
PN
Proud N's update06 Nov 2024, 09:25
Reviewer Update
is this the part were i take this complaint to social media so that i can get the service i have been begging for??? i will not give up until i get my money!!!!