EP
Elizabeth P

1 reviews | Active since Aug 2016

12 Jul 2021, 17:56

Duplication of cover for personal gain

I have a funeral policy for my nieces and nephews. In 2020 I realized that I mistankely added my son on the same policy and decided to replace him with my niece who is the same age as him. One of the consultants reported to my office in Barberton and explained my intentions to him. He said he'd assist with the replacement but instead he opened a new policy with the very same dependents except for my son. So since February/March 2020 I've been paying two policies with the same dependent just because somebody was looking at getting his commission and forgot about my rights as a client. I therefore request sanlam to refund my premiums and cancel the second policy and replace Atandwa with Aphiwe as per my request.

0
Replies (3)
Sanlam
Sanlam's reply12 Jul 2021, 17:57
Official
Dear Elizabeth 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations 
EP
Elizabeth P's update22 Jul 2021, 16:55
Reviewer Update
I'm not happy with the response that I just received from the agent just now. Is Sanlam Sky promoting *******ion done by its employees? I mean how can I cover same people on two policies? Did the system not pick up the duplication? Should one of my dependents pass will they pay me twice? They know how their agents operate just get commission yet they fail to protect us, their customers. I want this agent to be dealt with, I need answers.
Sanlam
Sanlam's reply23 Jul 2021, 08:32
Official
Dear Elizabeth

We acknowledge your response.

The matter has been referred to the manager at Sanlam Sky for urgent handling.

Kind regards

Client Relations