1 reviews | Active since Aug 2016
Duplication of cover for personal gain
I have a funeral policy for my nieces and nephews. In 2020 I realized that I mistankely added my son on the same policy and decided to replace him with my niece who is the same age as him. One of the consultants reported to my office in Barberton and explained my intentions to him. He said he'd assist with the replacement but instead he opened a new policy with the very same dependents except for my son. So since February/March 2020 I've been paying two policies with the same dependent just because somebody was looking at getting his commission and forgot about my rights as a client. I therefore request sanlam to refund my premiums and cancel the second policy and replace Atandwa with Aphiwe as per my request.
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge your response.
The matter has been referred to the manager at Sanlam Sky for urgent handling.
Kind regards
Client Relations
We acknowledge your response.
The matter has been referred to the manager at Sanlam Sky for urgent handling.
Kind regards
Client Relations
