Duplicate policy

Last year I joined Assupol for my family, I later received a message that my policy was not captured because of incomplete information and that an agent will call me to sort that out,which never happened. I later met another Assupol Representative who said after being shown the sms she will check on the system if my policy is in force that was now this year, she came back to me and said I do not appear on the Assupol system therefore I need to rejoin, I did as advised, to my suprise when I received my payslip I had to Assupol policies with the same people, same cover (Duplicate). I then made an enquiry and Assupol answered me saying my policy was canceled but there is no masge talking about my refund of the premiums (649*7=R4543)expected amount... And since the policy is deducting from my persal it is obvious it will continue for the next s3 months. Please I need to be assisted