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Nhlonipho N
1 reviews | Active since Feb 2021
01 Feb 2022, 19:50
Duplicate life insured in two separate policies without my consent
06 September 2021 i opened case with Sanlam so that they could investigate a possible ********** case where a single person is covered under two separate policies, this was done without my consent. From September last year after submitting all necessary and relevant documentations i'm still waiting for the outcomes of the forensic investigation.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
01 Feb 2022, 19:52Dear Nhlonipho
We acknowledge receipt of your complaint. We will investigate further and provide you with an update.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We will investigate further and provide you with an update.
Regards
Sanlam Client Relations
Sanlam's reply01 Feb 2022, 19:52
Official
Dear Nhlonipho
We acknowledge receipt of your complaint. We will investigate further and provide you with an update.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We will investigate further and provide you with an update.
Regards
Sanlam Client Relations
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Nhlonipho N's updateReviewer Update
01 Feb 2022, 20:12Please do as soon as possible i have waited far too long.
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Nhlonipho N's update01 Feb 2022, 20:12
Reviewer Update
Please do as soon as possible i have waited far too long.
Sanlam's replyOfficial
02 Feb 2022, 08:56Good morning Nhlonipho
Our team is looking into it and we will be in touch.
Regards
Sanlam Client Relations
Our team is looking into it and we will be in touch.
Regards
Sanlam Client Relations
Sanlam's reply02 Feb 2022, 08:56
Official
Good morning Nhlonipho
Our team is looking into it and we will be in touch.
Regards
Sanlam Client Relations
Our team is looking into it and we will be in touch.
Regards
Sanlam Client Relations
NN
Nhlonipho N's updateReviewer Update
06 Feb 2022, 12:04You haven't made contact, i'm still waiting!!!!!! What is delaying this investigation this much, a September 2021 case. We are in February 2022 now i'm always told one and the same story that you will respond within 10 working days, how many set of 10 working days has lapsed?
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Nhlonipho N's update06 Feb 2022, 12:04
Reviewer Update
You haven't made contact, i'm still waiting!!!!!! What is delaying this investigation this much, a September 2021 case. We are in February 2022 now i'm always told one and the same story that you will respond within 10 working days, how many set of 10 working days has lapsed?
Sanlam's replyOfficial
08 Feb 2022, 11:41Dear Nhlonipho
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply08 Feb 2022, 11:41
Official
Dear Nhlonipho
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
NN
Nhlonipho N's updateReviewer Update
08 Feb 2022, 12:03You cannot close a case you haven't resolved, i only got an email saying you have recieved my complain and you are looking at the matter. I haven't received the assistance i need.
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Nhlonipho N's update08 Feb 2022, 12:03
Reviewer Update
You cannot close a case you haven't resolved, i only got an email saying you have recieved my complain and you are looking at the matter. I haven't received the assistance i need.
Sanlam's replyOfficial
08 Feb 2022, 12:05Dear Nhlonipho
Our team is definitely looking into your matter and will keep you updated on the progress thereof. All our complaints that are received are escalated to the responsible team for them to take ownership and to ensure resolution of your complaint.
Regards
Sanlam Client Relations
Our team is definitely looking into your matter and will keep you updated on the progress thereof. All our complaints that are received are escalated to the responsible team for them to take ownership and to ensure resolution of your complaint.
Regards
Sanlam Client Relations
Sanlam's reply08 Feb 2022, 12:05
Official
Dear Nhlonipho
Our team is definitely looking into your matter and will keep you updated on the progress thereof. All our complaints that are received are escalated to the responsible team for them to take ownership and to ensure resolution of your complaint.
Regards
Sanlam Client Relations
Our team is definitely looking into your matter and will keep you updated on the progress thereof. All our complaints that are received are escalated to the responsible team for them to take ownership and to ensure resolution of your complaint.
Regards
Sanlam Client Relations