DUPLICATE DIRECT DEBITS FOR 6 YEARS

I am writing to address a significant issue with my Sanlam account. Attached, you will find an email trail outlining my complaint about double debits that have been occurring since 2019.

When I initially took out the policy, only one was intended, but it seems two policies were mistakenly created, resulting in multiple debits from my account. Regrettably, I only recently noticed this discrepancy. This situation has been incredibly disappointing, as I re**** on Sanlam to manage my finances with integrity.

Enclosed are my statements, clearly indicating double debits since at least July 2019. For example, there's an entry on 15/08/2019: "Acb Debit: External Settlement 298.00 44 979.81 Multid Forsngap **********." I request that you investigate this matter and explain these charges. Additionally, I am seeking a full refund for the erroneous debits to resolve this issue promptly.