DREADFUL SERVICE

I submitted a claim to Sanlam for a section 14 transfer on 28 March 2022. To date, the transfer has not happened. Each time I enquire, I get different excuses. What annoys me is that they keep requesting the same information, pretend to be doing something, and make empty promises, then keep quiet and wait for me to contact them again. They are acting all ***** and not being transparent about what exactly is causing the delay. This should have been a straightforward process. They have all the information they requested, but for some reason, they still want to keep my money. I have dealt with Warren Gabriel, Client Relations Manager, and Yiselwa Malothane, a consultant from Momentum.