Dreaded disease claim - no service

I have been diagnosed with Rheumatoid Arthritis during September 2022. On 2023-05-26, I sent an email to Assupol regarding the dreaded disease. On 2023-05-30, I received the following email back : We have received your email contacting blood test result where you want claim for dread disease benefit on your life cover policy In order to assist further please send to us medical reports from the treating doctor confirming diagnosis, treatment and severity of the condition being claimed for.

On 2023-07-07 I sent my documents to Me Jane Mashabela for dreaded disease claim. On 2023-08-07 at 12:29 I received an email from the same person saying that my documents was send to Medical Officer. On 2023-08-30 at 10:57 I requested to the same email address if there is any progress.

On 2023-09-04 I registered a complaint with Assupol for no feedback. The number that is also given under the signature of Me Mashabela’s signature on her emails is also not working. The number *** is not answered. I have been holding for 6 minutes with nobody answering. Later the phone was answered and said the claim will be escalated.

On 2023-09-05 I received the following email : Good day, Thank you for bringing your complaint to our attention, we apologize for any inconvenience caused. Your complaint was referred to the relevant department for assistance, I will update you accordingly with regards to an update as soon as possible. Regards, Proudly serving. Bernice Sade Benade Administrator: Compliance & Regulatory Affairs On 2023-09-12 I received the following email : Kindly note that the enquiry has been received, feedback shall be provided shortly.

This is all Assupol can say or do. In the meantime living with RA and trying to make life easier is not that easy. The monthly instalments for this is collected every month without any problems. But when it comes to claims, Assupol doesn’t deliver. This disease is not going to go away….. Dreadfully not. I wish it would.