MM
Mesh M
1 reviews | Active since Mar 2022
19 Jun 2023, 23:55
Drained
My father passed away on 7/6/2023,I lodged a claim on 8th of June 2023 at Zeerust branch. I have two funeral policy the first was opened in 2009 and other one probably in 2021. To my surprise only one policy of 2021 was paid after draining 48 hours. But policy of 2009 was not paid. To my surprise when I went to that useless Zeerust branch only find the lady who can't even assist...I was assisted by the lady by the name of Tsholofelo but it seems like ...I am very disappointed with Assupol. I buried my dad on Saturday without money .All those 14 years being an Assupol client was just a piece of ***-dung. Can you please teach those zeerust staff about customer care
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Sanlam's replyOfficial
20 Jun 2023, 06:22Good day Mesh, thank you for your review. I am so sorry for your loss. My apology also for the undue delayed claim payment. Our claims management team has been informed and is urgently attending to this. We will provide further feedback on the payment to your direct e-mail, as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply20 Jun 2023, 06:22
Official
Good day Mesh, thank you for your review. I am so sorry for your loss. My apology also for the undue delayed claim payment. Our claims management team has been informed and is urgently attending to this. We will provide further feedback on the payment to your direct e-mail, as soon as possible. Regards, Assupol Complaints Manager