Dragged out claim

On 7 August 2024 I submitted an application to Sanlam for dreaded disease on behalf of my wife. I received an automated response acknowledging receipt of the application. On 12 August 2024 I received an email officially acknowledging the application. On 21 August 2024 I received an email requesting medical information. This I submitted via email to Sanlam on the same day. I received an automated response as acknowledgment of my email. On 02 September 2024 I received an email requesting a Histology report. This was submitted on the same date. Received yet another automated acknowledgment. Waiting for an official acknowledgment and then wait even longer for another request from Sanlam for more documents and or reports. I dread the day when they have settle our will with them. This review might just drag the claim much longer.