DOUBLE PAYMENT BY SANLAM SKY ON DEBIT ORDER AND PERSAL

I have Changed Method of Payment from Persal to Debit Order to my ABSA savings account. In the process i Changed from Savings account to Cheque account at ABSA in January payment was successful through Debit order from My account. All this process was done through filling of forms i was shocked when i receive my february payslip i saw Sanlam SKY back on the system i them made a call and talked with Max Nchukana who told me that he will investigate and revert to me accordingly and after 2 days he contacted me to say the payment method was returned back to persal after they realised that the persal is still active. I am the only one who can make this changes with form not automatically. He told me that the persal payment method is cancelled and bcoz it already deducted on my persal he will make sure that the debit order does not go through. Today the 15 February 2025 another payment for SANLAM sky was deducted from my account currently i have made two payment on persal and Debit order. The unprofessional work from Sanlam is not appreciated at all the service is very very poor to an extent that changes can be made without following process. someone can change method of payment without my approval as i have to request that in a form method.