Double debits and refusal to refund money for the unauthorised debit.

Would not recommend it to anyone.

They send representatives to our workplaces and they open *****ulent accounts on our behalf. I only asked for a top up on an existing policy with Sanlam sky the lady said yes she will assist me to do so. Only to find out that she opened an additional policy without my knowledge. I went to the branch to request for it to be cancelled and maybe report the lady. The one assisting me at the branch refused and advised me not to report anything cos she might lose her job. I cancelled the policy in October, but they still debited from my payroll in November and will still do so in December. When I ask for a refund they refuse, without any reason. They made me fill in a bunch of papers and sent copies of my ID and bank statements for them to just refuse to give me my refund. I’m very unhappy with their services. Cancelling the policy is a loss on my behalf cos I’ve been paying them for years.