Don't use Sanlam Tax-Free Savings.

I received an email saying they never received the forms for withdrawal. Something is truly wrong at Sanlam. Even after speaking to them on the phone and them confirming I will receive the funds on the 6th I have to start all over again.

Good day
The call or email was the day you guys called. You should have call recordings. It is now another 7 days and still no money.

I was asked to resend the documents which I did. They went through. And I still have not gotten my money.

Feedback is useless if it's not helping a customer in anyway. I am really and truly annoyed now. Can no one at Sanlam take up a complaint and see it to it's closing??? From last mid February I am asking for assistance.

Good day

I have asked to be given my money. I have filled the forms twice. The email you are referring to is titled acknowledgement of receipt of Hellopeter complaint and the complaint will be attended to in 2 working days. No talk of when my money will be paid. A full month since all this back and forth with Sanlam started over a small amount of money. Next week you guys will be taking another r500 and ignoring my request for withdrawals. Kindly ask them not to debit my account until I get the money.

I have already even though it is not asking me for a response. It just says "The Hellopeter complaint will be attended to in 2 working days." I don't know what response is required there. Please stop debiting me until this is resolved. Place a place on any debits on my account.

Thank you.