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Milisa M

1 reviews | Active since Feb 2021

31 May 2025, 09:52

Don’t use Sanlam Money Saver Credit Card for your sanity!!!

I have been using the Sanlam Credit Card Money Saver for almost 2 years now, I have not had a single incident until February this year when they claimed my account was in arrears. I have emailed and called numerous times and have been sent from pillar to post trying to resolve the problem, all while they admit that my account was never in arrears. They don’t know how to remove it even though they have messed my credit with credit bureau. Needless to say, they don’t respond to emails. I have been waiting since February, so I have no reference number to track communication.

They recently changed to African Bank and informed their clients on the day the statements came. Absolutely no communication whatsoever. What a mess.

Definitely cancelling this card as soon they reply in writing.

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Replies (11)
Sanlam
Sanlam's reply02 Jun 2025, 07:27
Official
Good morning

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Jun 2025, 08:46
Official
 Good day  Milisa

This is to confirm that you have been contacted for further assistance,

Regards
Sanlam Client Care
MM
Milisa M's update09 Jun 2025, 12:55
Reviewer Update
Thank you. I will confirm here once I have received written feedback and the matter is resolved.
Sanlam
Sanlam's reply09 Jun 2025, 13:56
Official
Thank you, Milisa.

Regards
Sanlam Client Care
MM
Milisa M's update11 Jun 2025, 13:27
Reviewer Update
At this point, the level of stress you are causing me is unfair. This now is the 3rd time my account will be in arrears when the account is paid.

After receiving the new banking details with African Bank, I keep paying the account with the account number on my statement to no avail. Again, like last month, my account will be in arrears over a failure of the account number you provided. The amount has been debited on my account and reflects as such.
¨
Please resolve this, if anything just as a matter of my personal health as a person living with depression, anxiety. It's taking a toll on me and the first query hasn't even been resolved. Nor have I been contacted with a way forward, 11 days later.

I cannot express more that after this, I am closing this account. You guys have been HELI to deal with.
Sanlam
Sanlam's reply11 Jun 2025, 17:20
Official
Good evening, Milisa

Thank you for contacting us about this.
 
We have requested urgent assistance from the relevant department.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply12 Jun 2025, 09:26
Official
Good morning

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
MM
Milisa M's update12 Jun 2025, 11:15
Reviewer Update
Good day,

I have seen the email and have addressed it. I have been given a new account number that does not correspond with the previous statements they have sent to me. That is a problem in itself.

I have still not received communication regarding the initial complaint.
Sanlam
Sanlam's reply12 Jun 2025, 11:22
Official
Thank you for letting us know.

We have relayed your message to the responsible team.

They will respond to your email.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Jun 2025, 11:50
Official
Hello Milisa

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care 
MM
Milisa M's update24 Jun 2025, 09:12
Reviewer Update
Good day,

The new account number I received on 12 Jun declines every payment I have made, so too with the previous account number. I have made about 6-8 attempts so far.