Don’t Trust this company, they are uncaring ****s

I made my application for a pension policy withdrawal at the beginning of September, according to the literature they had sent, this was meant to take 10 days, I was then informed that it would be completed by the 27th of September, when the 3rd of October came around and after 4 separate emails that had gone unanswered, I got a computer generated email stating they had moved the date of completion to the 17th of October, a full 20 days later than the original dead line, I am fully expecting the same ******* come the 17th, they either don’t have the money or are completely *********** to the point that such a company cannot possibly be allowed to handle people’s investments. Sanlam has non-existent customer service and they are extremely *************, don’t trust them with your money