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Nazley S

1 reviews | Active since Oct 2017

27 Jan 2025, 12:26

Don't take out any policies with Sanlam

I had a retirement policy with Sanlam and cancelled the policy, but this month they deduct from my bank account again. Now I being sent from one agent to another. Keep on explaining my query then get cut off just for me to start the process again.

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Replies (4)
Sanlam
Sanlam's reply27 Jan 2025, 12:35
Official
Good afternoon Nazley

We apologise for your negative service experience and have arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care
NS
Nazley S's update27 Jan 2025, 12:38
Reviewer Update
Thank you, will see if this matter gets resolved in a proper timeframe manner and if I will receive correspondence from Sanlam because even during my cancellation process I needed to phone each time to check how far the progress is and what still needs to be done. No agents from Sanlam phoned or emailed me an a client.
Sanlam
Sanlam's reply27 Jan 2025, 13:02
Official
Hello Nazley

We have received feedback that Sanlam Sky has sent you an initial email and that they will be assisting you with this matter.

Regards
Sanlam Client Care
NS
Nazley S's update27 Jan 2025, 13:04
Reviewer Update
Thank you