Don't Take A Policy With Asupol

Item: Sanlam
Rating: 1
Author: Rofhiwa M

My father passed away on the 1st of November and it's been almost 3 weeks since I submitted a claim. Asupol is refusing to settle the claim and now they've resorted to deleting reviews. The hospital provided all the relevant documents which we submitted to our respective insurance companies, who have already paid (with the exception of Asupol). I'm sick and tired of having to do a follow-up on a daily basis. PLEASE CANCEL MY POLICY!

Helpful (0)

Replies (3)

Sanlam's replyOfficial

27 Nov 2023, 14:35

Dear Rofhiwa, we take note of your review and has requested our claims team to assist with this matter - they indicated that a copy of the post mortem is needed to confirm the cause of death and finalise the claim. The policy started on 2023/06/01 and had a 6 month waiting period for death due to natural causes, ending 2023/11/19. Your father passed away on 2023/11/01. Regards, Assupol Complaints Manager.

Sanlam's reply27 Nov 2023, 14:35

Official

Rofhiwa M's updateReviewer Update

27 Nov 2023, 15:05

I will be awaiting feedback from your claims/cancellation team and hopefully, it will be today as I don't want this matter to drag on any further. My father passed away due to unnatural causes as indicated in the death certificate.

Rofhiwa M's update27 Nov 2023, 15:05

Reviewer Update

Sanlam's replyOfficial

27 Nov 2023, 15:11

Noted, thank you. We will let you know as soon as our claims team's feedback is received.

Sanlam's reply27 Nov 2023, 15:11

Official

Noted, thank you. We will let you know as soon as our claims team's feedback is received.