DON'T Get Sanlam Gap Cover!!

I lodged a claim on 26 November (Reference Number wf_*** // Policy Number ***) and submitted all required documents as per the claim form. On 3 December 2019 they requested my doctor complete a "pre existing medical condition" questionnaire. On 4 December 19 I forwarded the completed form back to them. However, since then I have not received any feedback regarding the status of my claim!!! I have been more than reasonable but to wait almost 4 weeks for feedback is unacceptable. I have called and emailed with no success. Let's not talk about their call center agents who are absolutely clueless and have never been able to answer any of my questions confidently. On 10 December I spoke to one of the contact Centre Supervisors named Katlego who promised that my claim would be escalated (as it was just hanging on the system without having been processed) and that someone would get back to me within 2 days - obviously that didn't happen. I called again last week and the consultant confirmed that still nothing had been done on my claim and that he would escalate it yet again!!! I am extremely disappointed in the service that I have received and would not recommend Sanlam/kaelo gap cover to anyone. Despite being a good product their turnaround time and claims process is just too poor. And judging from the other complaints on here I am not the only one who feels this way. I am left with no choice but to reconsider my agreement with Sanlam . I will not make the mistake of purchasing Sanlam products again.