Don’t die yet with SAFRICAN Funeral Policy

I had an Funeral policy with SAFRICAN Insurance Company. When I retired from my Employer in 2017, I opted for the policy to be paid up, and completed an application form for a paid up certificate to be issued. To date this has not been received. I am chronically ill and trying to get my will up to date to include this funeral policy, so my family who reside overseas, will know what is going on. I get no response to my emails for which should be a simple matter. I provided all the proof of the existence of the policy, and resent the previous application form for a paid up certificate. There has been no attempt to resolve this for me or even acknowledge my email. Disgusting service.