MB
Mnr. Brown
1 reviews | Active since Mar 2022
16 Sept 2024, 11:51
DONT DIE WHILE OUR POLICY IS BEING CHANGED- SANLAM
So Sanlam is changing the Indie policy over to a new policy. But what they now cannot do is update beneficiaries or Funeral cover etc. So, If you now need to urgently change beneficiaries because you are divorced and remarried, This cannot be done now. Only apparently in October, Sanlam will get SUED 100% should the wrong person receive the benefits due to their poor planning while changing policies. Sanlam Better Come to the Party REAL QUICK
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Replies (3)
Sanlam's replyOfficial
16 Sept 2024, 12:03Hi Mr Brown,
Thank you for your review. We apologize for the frustrating experience. Rest assured, we are working to resolve these matters as quickly and accurately as possible.
Kind regards,
Sanlam Indie Team
Thank you for your review. We apologize for the frustrating experience. Rest assured, we are working to resolve these matters as quickly and accurately as possible.
Kind regards,
Sanlam Indie Team
Sanlam's reply16 Sept 2024, 12:03
Official
Hi Mr Brown,
Thank you for your review. We apologize for the frustrating experience. Rest assured, we are working to resolve these matters as quickly and accurately as possible.
Kind regards,
Sanlam Indie Team
Thank you for your review. We apologize for the frustrating experience. Rest assured, we are working to resolve these matters as quickly and accurately as possible.
Kind regards,
Sanlam Indie Team
MB
Mnr. Brown's updateReviewer Update
16 Sept 2024, 12:06Still does not solve the problem should the polciy holder pass away during your process of trying to resolve the matter. This should have been carefully thought through and planned before this change over.
MB
Mnr. Brown's update16 Sept 2024, 12:06
Reviewer Update
Still does not solve the problem should the polciy holder pass away during your process of trying to resolve the matter. This should have been carefully thought through and planned before this change over.
Sanlam's replyOfficial
16 Sept 2024, 12:13Hi Mr Brown,
Your concerns have been noted. We will provide additional feedback via email.
Kind regards,
Sanlam Indie Team
Your concerns have been noted. We will provide additional feedback via email.
Kind regards,
Sanlam Indie Team
Sanlam's reply16 Sept 2024, 12:13
Official
Hi Mr Brown,
Your concerns have been noted. We will provide additional feedback via email.
Kind regards,
Sanlam Indie Team
Your concerns have been noted. We will provide additional feedback via email.
Kind regards,
Sanlam Indie Team