Don't believe a word Sanlam says

I have app**** for a two-pot payout of some of my funds at Sanlam. This was on 10 November 2025. After I had to follow up with them again as I was not receiving any communication, I was told that my ID photo that they have is not clear. This is after they have used the same photo last year for a similar purpose. They did not contact me for this, no. They waited until I contacted them. So, I send the clear ID photo. I was then promised that I will receive my money on 27 November 2025 (today). So I wait.

I am still waiting. After I, once again, had to contact them, I was told that there are still some checks or whatnots that needs to be done. I will receive my money once this has been finalized. No-one can tell me when this will be. It may be another month for all I know. It is my opinion that they had almost a month to do these checks. Why did they then indicate that I will receive the money today? This is my money that I am requesting. It is not a loan.

I now no longer believe one word that Sanlam is telling me. They keep coming up with new excuses not to pay out the money.

This is completely unacceptable.

Reinette Stander ***