DONE WITH SANLAM

I wanted to share my recent experience with Sanlam, as it has been quite frustrating and disappointing. I initially tried using WhatsApp to connect with Sanlam, but unfortunately, I found it not user friendly. This morning, I called and ended up waiting on hold for 8 minutes and 45 seconds, which felt excessive. To try and resolve my issue, I searched online for a nearby branch and found the Bedfordview branch listed as open until 17H00. I requested time off from work, drove over, and when I arrived, the security informed me that the offices were closed because staff are working from home. This series of obstacles has left me extremely dissatisfied. I have reached the point where I can no longer continue with this company, and I am eager to have my policy closed. I do not wish to have any further communication with Sanlam.