1 reviews | Active since May 2016

29 Jul 2016, 05:54

Don't get Sanlam Gap Cover!

<p>We have Sanlam gap cover. I needed to go for a procedure, but the medical aid requested a co-payment. I asked Sanlam if they would cover this. They said probably, but have the procedure and then apply and we will see (already a problem!).</p> <p> </p> <p>So I submitted the claim shortly after the procedure. They never reverted. After serveral emails they send a ref number. After a month I emailed again, directly after, Discovery called me to ask if they could give my details to Sanlam. This meant that until then they had done nothing! A month and a half later I have followed up again. Directly after this, my doctor got an email to fill out a form. Once again, nothing had been done. Also, my doctor is so busy that I had to book a R600 appointment for him to be able to complete my prescription, I doubt he will ever fill this form in.</p> <p> </p> <p>The worst, save your money, don't give it to Sanlam gap!</p>

0
Replies (4)
Sanlam
Sanlam's reply29 Jul 2016, 06:11
Official

We acknowledge your posting, and have referred it for immediate attention.

Regards

Client Relations

's update03 Aug 2016, 13:58
Reviewer Update

Still haven't heard anything

Sanlam
Sanlam's reply04 Aug 2016, 07:29
Official

Good day Steve-Newman

We acknowledge receipt of your post and will arrange for urgent attention. We apologise for the service you've experience thus far.

Kind Regards

Client Relations

Sanlam
Sanlam's reply04 Aug 2016, 14:20
Official

Good day

We have been informed that the product provider of the Sanlam Gap Cover Xelus has been in contact with you in connection to this complaint.

They informed us that they are still busy investigating this matter. We will keep you informed of an outcome.

Kind Regards

Client Relations