Domestic violence victim crippled further by Sanlam

Do not take policies out with Sanlam. I am still waiting to be paid out and mom passed on last year October. Heartless and very unprofessional. I am so dissatisfied and disappointed. They seem to try and find loopholes and procrastinate in order to tire a person in hopes they give up. They crippled me even further by refusing to reinstate a policy that I had been paying religiously for years. A heavy premium of R5300. Lost my job due to domestic violence. Pleaded with them and am still fighting to get it reinstated, being prepared to pay thousands just to do so. My only future for myself and child and to break away from abuser. Contacted ombudsman and arbitrator, am still fighting. They have the power to say yay or nay, but apparently have no shame in crippling domestic violence victims futher.