Dololo Service Delivery

Late last year Sanlam contacted me regarding unclaimed Pension Funds from when I worked at Absa, they assisted with ensuring the funds were paid- which was great. They gave me a telephonic breakdown of funds that were deducted before payment could be made one of them being a penalty that was due to SARS for R3400 and something. Fast forward to tax season, I do my e-filing and the penalty is still reflecting, I have a refund due to me that will basically be absorbed back as its more or less the same amount as the penalty. I called them on Tuesday to confirm if they had paid the penalty, they confirmed it was paid- I asked them for a breakdown on email of everything that was paid in order for me to submit it to SARS, I also need a copy of the tax directive. No feedback since. I furbished them with both my email and my cell number.

PS I also sent them an email requesting the latter as their IVR keeps prompting you to send an email for a speedy response

What must to can happen now?