Do not use Sanlam,Not Client Friendly!

Do not take out any products with Sanlam! I had to help my mom after my fathers death on 25/07/2020 due to Covid 19, it was a sudden death that left us without an income for my mom and she was unable to afford her old age home payment,hence she is staying with me currently,to add context,i am unemployed currently. We requisted a Sanlam broker to reliese some funds of my dads Glacier pensionfund in the interem(,funds not included in the testement) the brokers office made such a mess out of the claim that Glacier paid the full amount over to Sanlam on the 31/072020 in full without paying my mom the amount as arranged with the broker (representative) of Sanlam/Glacier. Now today 13/08/2020 i had to find out their was a mistake made! And the broker does not even care!!!!