DO NOT USE SANLAM LIFE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

Sanlam is a joke, when they want you to sign up for policies they are so persistent and communicative. However they cannot stick to a debit order date, for the past 2 months the debit orders have not been on time furthermore when you try and get ahold of anyone in customer services it is IMPOSSIBLE, I have been trying to get assistance since the 29/12/2025, I am writing this on the 8/01/2026 and I have still had NO assistance.

Now here's the best part when I select the option to sign up for a new policy I get through immediately and when you enquire about the customer service all you get told is that they are very busy and then you transferred to sit on hold for 20+ mins until you get cut off.

When I use the whatsapp service apparently they only operate 3hrs a day from 8am to 11am and its impossible to get an agent.

The sheer lack of care that they have for customers is astonishing considering that they have been in operation for so many years.