Do not trust this once great giant

What A absolute disaster this is , my late Fathers pension fund from sanlam needs to pay out to the beneficiary wich is my mom. Starting off this journey was also a disaster in itself , seeing my late fathers employer and getting the info from there was a nightmare in itself and they were not even trained on what to do with sanlams product.In any way we filled all these forms wich is a book to say the least and phoning sanlam to ask for assistance was a challange in itself, eventually all the paperwork was sent in and everything was running. Then came all the problems , we would follow up with the claims handler Onwabile Sangqu we would recieve a read reciept from the email but no response phoning is a nightmare as whoever answers just says we will send her a msg but she never phones back . after a few months of struggeling my mom recieves a call and is advised there is a document outstanding we got the document and sent back asap again after numerous calls and emails we get ahold of her via email she advises nothing is outstanding. we give her a call and after numerous attempts we get ahold of her and she advises that the resolution letter is drafted and sent to the trustees and they should finalise in 14days again no feedback after wich we followed up she reads the email and just ignores. tried calling and again they advise we will send her a msg but nothing. we then phone the call center and to our suprise speaking to the lady Thandeka she advised that onwabile missled us and that this 14 days is not the case very upset we asked why is this dragging so much and no answer could be given. Having insurance background none of the other big companies example Discovery , old mutual would ever put the spouse of the late person through this much hell if this is the way sanlam does business it is utterly shocking how they torture the surving spouse especially if the spouse was completly dependant on the late person and has no work. they are quick to take your money and promise you this amazing product the sun and the moon but when it comes to them paying out for what you paid for all those years and assist your spouse to go on after your passing they are pathetic to say the least. I would never in my lifetime refer anybody to sanlam for any business and would rather refer people to Discovery for instance you will have less hassels. Sanlam used to be great but now they have people sitting there with no passion for their jobs and they are just there for a salary and I am sorry to say this dragged the once great Sanlam down.