Do not trust Sanlam with your policy, your loved ones will have horrible service trying to settle your estate!

If I could give no stars i would, i have received horrible service from Sanlam regarding a death claim, not only did they mess up the initial claim, resulting in a beneficiary change (which mind you was not properly activated) to a commutation that is still in process. I went there after a loved one passed in January, its almost April and I am still awaiting the completion of this claim. Call center agents who have no idea what they are doing only further delay the process and ask you to continuously call back or HANG up on you mid conversation. The assessor takes forever to come up with an amount, given there 10 working day turnaround time, how many working days have we since passed? No manager or supervisor available to take you call, all they say is we have flagged this as urgent, no communication at all unless you continue to call THEM to ask for an update. They will send you from pillar to post and you will waste airtime being place on neverending hold.

As a non Sanlam client I would never personally use them if this is how my loved ones would be treated and I will continue to tell all my networks on the poor service received here. and I for one, have an audit trail of all engagements should you need it