Do not take out funeral insurance with Sanlam

I have had funeral insurance with Sanlam for the longest time, but when I needed the Insurance to bury my mother, they were unable to fulfill the claim. Sanlam's service has been disgusting to say the least- I went into their offices and was advised to submit the claim online, a week later and there's nothing. This cover was taken out to assist me in burying my mother, but they were unable to do that- it's all good and well for them to take your premiums, but it becomes very difficult for them to assist you with a claim! Save yourself the heartache and get insurance with a bank or something. My claim was submitted on the 27th and I'm still waiting, not even a response was received from them, sies.